Our policy lasts 60 days. If 60 days have passed since your order was marked as delivered, we unfortunately cannot offer a refund or replacement. We stand behind the quality of our gear and want to ensure you and your dog have the best experience possible, so please reach out to us as soon as an issue arises.
Our customer support team is always here to help resolve any issues quickly and efficiently. Please review the terms below to understand our global exchange, damage, and refund procedures, as well as specific regional rights where applicable.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect product, please contact us as soon as possible at info@bullterrier.world with clear photos or videos showing the issue, along with a brief explanation.
Once received, our team will promptly review your request. If approved, we will gladly send a replacement item at our expense, or issue a full store credit or refund. If you opt for a refund, the amount will be credited directly back to your original payment method.
Sizing, Order Changes & Size Exchanges
If you realize you selected the wrong size or need to modify your order details before your package ships, please contact us immediately at info@bullterrier.world. We will gladly update it for you as long as the package has not entered the fulfillment process.
If your order has already arrived and the size is not the right fit, we offer a one-time free size replacement per item at no additional cost.
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Measurements required: To arrange an exchange, contact us with your order number and your dog’s current measurements (neck circumference, chest girth, and back length) so we can ensure the replacement fits properly.
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Limit of one exchange: This courtesy replacement is limited strictly to one exchange per item; subsequent replacements cannot be provided free of charge.
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Refund preference: Our free exchange policy applies exclusively to sending replacement items. If you prefer a monetary refund instead of a new size, your order follows our Returns & Refunds for Unwanted Items policy below.
Unsure about sizing before ordering? If you have questions about measurements or product specifications, email our team anytime—we are always happy to help you find the perfect fit from the start.
Returns & Refunds for Unwanted Items
If you wish to return an item for a refund rather than an exchange (e.g., preference, styling, or ordering multiple sizes to try on), you are entitled to a refund of the item’s purchase price, provided the item is received unworn, free of dog hair/odor, in its original packaging, and with all tags intact.
All physical returns are subject to the following conditions:
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Customer-covered shipping: Unwanted returns must be shipped to our central fulfillment facility overseas. Customers are strictly responsible for purchasing and arranging return shipping using an end-to-end tracked service.
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Import duties & customs fees: Returns must be sent with duties prepaid (DDP – Delivered Duty Paid). Our receiving facility does not cover destination import taxes, clearance handling surcharges, or customs brokerage fees. If any import duties or administrative customs fees are assessed upon arrival, the exact documented amount will be deducted from your final product refund.
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Return authorization required: Please contact our support team at info@bullterrier.world prior to shipping any parcel to obtain the authorized warehouse address and customs declaration instructions. Unauthorized returns or packages sent Cash-on-Delivery (COD) will be rejected.
Multi-Size / Wardrobing Notice
To minimize environmental impact, transit emissions, and unnecessary shipping expenses, we actively discourage purchasing multiple sizes of the same item with the intention of returning the non-fitting units. If you are uncertain about sizing, please contact our team at info@bullterrier.world before completing your purchase; we will gladly evaluate your dog's exact measurements to ensure the perfect fit on your first try.
Late or Missing Refunds
If you haven’t received your refund within a few business days, please first contact your bank. It may take some time before your refund has been credited to your account. If several business days have passed and you still haven't received your refund, please contact us at info@bullterrier.world. If you need the Acquirer Reference Number (ARN) for your refund, please contact us by email and we will provide it as soon as possible, usually within 12 hours.
EU Right of Withdrawal (European Union Residents Only)
If you are a resident of the European Union, you have the statutory right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision via an unequivocal statement. You can instantly complete this process by using our automated Right of Withdrawal (EU) digital form, also available in our website footer. Upon submission, a confirmation of receipt will be sent to your email address on a durable medium without delay.